Short USA Summary
Saturday, 24 October 2009 22:54
Mt. Shasta
California Coast
and getting to LA for a day or two of last minute preparations before heading down to Baja.
I did have quite the amazing experience at the BMW Shop, West Valley Cycle Sales, in Winnetka when I stopped to see about getting my Anakee 2's mounted. The lady behind the service counter replied, “We can’t do that.” “What,” I said? I think I must have had a weird expression on my face as the lady just stood there looking at me. She finally said, “I can’t mount them because I didn’t sell them to you.” “I’ll pay,” I told her. Nope, she wouldn’t do it because she didn’t know where they came from or how they had been handled; insurance and all she told me. “You’re serious?” I asked her. As she started to walk back to her desk, she assured me there was nothing she could do. "Ah, do you know of any shop that will help me out?" “Maybe an independent shop, but no major dealer,” she said as she set down at her desk. “There aren’t very many of us anymore,” she said before getting involved with her computer screen. Well, no shit, if that’s how you treat a customer, I thought.
New Skins
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2009-10-26 23:58:33 | Mike Mullen - It makes perfect sense
Of course they can't mount your tires - they don't know where they've been. They could have KTM germs on them or, heaven forbid, Ducati germs.
I wonder how they get tires to their shop that they order? Bonded carriers with inspecter certified "puncture implement free" shipping environments? LOL!
Oh well, I see they let you into Mexico. After our last adventure I didn't know if they would welcome you back.
Carry on!
Hey Jeff - Sounds like maybe California BMW dealer specific stupidity? The last time I had tires mounted on the K75 the BMW dealer (Canton Cycles) quoted me a price with tires plus mounting or just mounting if I wanted to buy the tires elsewhere. But then both good BMW dealers in CT recently dropped their BMW association, so maybe its just BMW/USA getting their knickers in a twist. At least you found someone to do the work.
Cheers - Paul